Refund policy

At www.systematixmedia.com, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help with easy returns and refunds.

1. Return Eligibility

You can return a product if:

  • It is damaged, defective, or not as described.

  • You received the wrong product.

  • The product is unused, in its original packaging, and returned within 3 days of delivery.

Products like software, downloadable content, and hygiene-related items (e.g., earphones) may not be eligible for return once opened.

2. Return Process

To initiate a return:

  1. Email us at online@systematixmedia.com with your order ID and reason for return.

  2. Attach photos or videos (if the product is damaged or incorrect).

  3. Our team will review your request and provide return instructions within 1–2 business days.

Do not send your product back without prior approval.

3. Refund Process

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days to your original payment method.

  • For COD orders, we will request your bank details to process the refund.

Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer replacements for:

  • Defective items

  • Items damaged in transit

  • Incorrect items sent

To request an exchange, follow the same return process above.

5. Cancellations

  • You can cancel your order before it is shipped for a full refund.

  • Once shipped, cancellation is no longer possible and the return process must be followed.