ONE YEAR REPLACEMENT WARRANTY Scratchgard offers one year replacements on “scratchgard” branded products against manufacturing defects only. Simply you will be required to return the original product your invoice, name and mailing address to us at your expense . We will courier the replacement back to you. We do not accept returns if the item is used or damaged. IF you receive a damaged product contact us within 5 days and return the item within 15 from the date of order and ask for a refund or replacement. If a customer asks for a refund – shipping and handling costs are no refundable.